Privacy Policy

TheQuoteGuys is operated by EHUSTLE PTY LTD (ABN: 21 679 259 440), a company registered in Queensland, Australia (“we”, “us”, “our”). We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We collect personal information you provide when you:

• Submit a quote request form (name, email address, phone number, suburb, postcode, property description and, if you choose to provide it, street address)
• Join an expansion waitlist (first name, email address, selected service, suburb and state or territory)
• Use our contact form (name, email address, phone number, message content)
• Submit a review (your Firebase account identifier and verified email address, chosen public display name, provider, service, work date, rating, review text, receipt or invoice, proof of completed work, and your declaration)
• Apply to become an approved provider (business and representative details, ABN, website details, relevant credentials, insurance or licence evidence, and relationship-link details)
• Create or use a HomeCue account (name, verified email address, optional phone number, account and household identifiers, notification preferences and device notification token)
• Add a home or investment property to HomeCue (property address, optional geocoded coordinates, property characteristics, utilities, photos, floor plans and other files you choose to upload)
• Record property and service information in HomeCue (purchase or recorded value, rent and lease details, maintenance tasks, completion dates, service history, documents, warranties, quotes, jobs, reviews and household assignments)
• Use HomeCue marketplace or communication features (the selected contact details of a tradie you add, job scope and access arrangements, quote and job messages, attachments, reports and moderation records)
• Request licensed property insights in HomeCue (the property address, provider property identifier, provider estimates, source dates, ranges and confidence information)
• Interact with our website (device type, browser, IP address, pages visited, collected automatically via server logs and analytics)

We do not ask you to provide sensitive information in a quote request. Please do not put health, financial, identity-document, or other sensitive details in free-text fields.

Review evidence

A receipt and proof of work can contain more information than we need. Before uploading, please redact bank or card details, unrelated addresses, account balances, identity numbers, health information, and information about other people. We use the evidence to check that the reviewed work occurred, prevent duplicates or fraud, decide a dispute, and preserve a necessary legal record. We do not use review evidence for advertising or provider lead sales.

You may use a public display name or pseudonym. Quote Guys still needs a Firebase-verified private email identity and job evidence so our moderation team can verify the review and respond to a dispute. Your Firebase password is handled by Firebase Authentication and is not stored in our review records.

HomeCue household records

HomeCue is a private household workspace. Property records, floor plans, documents, financial notes, tasks and household activity are visible only to people who have access to that household, except where a customer deliberately sends the minimum necessary scope and contact details through a quote or preferred-tradie workflow. Choosing a contact with the device contact picker shares only the contact selected by the customer; HomeCue does not request ongoing access to the address book.

A street address and any provider or AI-assisted property information can be sensitive. HomeCue labels homeowner-confirmed facts, licensed external information and estimates separately. External or generated information is not treated as a confirmed fact unless the homeowner reviews and confirms it.

2. How we use your personal information

We use your personal information to:

• Offer your job request privately to suitable Queensland providers, up to a maximum of three accepted providers
• Confirm request details and protect the service from spam, fraud, and misuse
• Respond to contact form enquiries
• Send an availability update if you join a state or territory expansion waitlist
• Send you a confirmation of your quote request via email or SMS
• Notify our admin team of new leads for quality assurance purposes
• Verify completed work, moderate reviews under the same rules for every rating, publish a sanitized review, and handle provider replies, disputes or formal complaints
• Check and maintain approved-provider status, credentials, website control, and the required qualified relationship link
• Authenticate HomeCue users, operate household access and keep account and security records
• Create a property-specific maintenance plan and schedule recurring reminders from confirmed property characteristics and task history
• Store and present private property, value, rent, task, service, document and warranty records
• Provide optional licensed property estimates with the provider, date, range, confidence and disclaimer kept visible
• Route a customer-confirmed job request to a preferred tradie or up to three suitable marketplace tradies, and operate quotes, jobs and conversations
• Send notifications the customer enables and protect the service through authentication, App Check, rate limits, audit records and moderation
• Improve the platform through aggregated, de-identified analytics

We do not use your personal information for marketing or advertising purposes without your explicit consent.

3. Who we share your information with

We may share the contact and job details needed to provide a quote with a suitable tradie after that tradie accepts your private request. No more than three tradies may accept a request. Tradies receive this information so they can assess the job and contact you about a quote; their own privacy practices may also apply once they contact you.

We may share your information with third-party service providers who assist us in operating the platform, including:

• Cloud infrastructure providers (for hosting and data storage)
• SMS delivery providers (for verification codes and notifications)
• Email delivery providers (for confirmation messages)
• CRM platforms (for managing tradie relationships)
• Firebase and Google Cloud services (for authentication, databases, private file storage, server functions, notifications, security attestation and opt-in analytics)
• Licensed property-data providers, including Domain where enabled (for address resolution and property estimates requested for a specific property)

We select service providers appropriate to their function and limit the information shared with them to what is reasonably needed to operate the platform. We do not sell your personal information to data brokers or advertisers.

HomeCue does not publish a household's address, floor plan, private documents, property financial position or maintenance history. A tradie receives only the work scope, access arrangement and contact details the customer confirms for that request, and only after the controlled request workflow permits access. A customer-selected preferred-tradie transfer and a marketplace quote request are separately identified before submission.

Review receipts, work-proof files, reviewer email addresses, account identifiers, job and property identifiers, and private moderation records are not published and are not made directly available to the reviewed provider. If a provider disputes a review, we give them only the minimum information reasonably needed to understand and answer the claim. A public provider reply must not expose customer information.

A published review may show the reviewer's chosen display name, rating, review text, service, approximate work date, verification label, and an approved provider reply. Direct contact details and links are removed from the public projection.

We may disclose your information if required to do so by law or a court order, or to protect the rights, property, or safety of our users, tradies, or the public.

4. How long we retain your information

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, and to meet legal, accounting, security, or fraud-prevention obligations. When it is no longer required, we take reasonable steps to delete or de-identify it. You may also ask us to delete information, subject to those obligations; see section 7 below.

Raw review evidence is retained only while needed for verification, fraud prevention, an active dispute, or a legal hold. After a final moderation decision, evidence that is not on hold is placed on a controlled deletion schedule and is not retained longer than reasonably necessary for those purposes. We may retain a minimized record of the evidence check, decisions and timestamps while the review remains published and for a reasonable legal, fraud-prevention and audit period afterwards. Deletion applies to copies we control, including scheduled backup expiry where technically applicable.

Provider credential evidence is retained while an application or approval is active and for the period reasonably needed to document the decision or resolve a dispute. Superseded or unnecessary files are deleted or de-identified unless law or a legal hold requires retention.

A verified HomeCue user can request a portable copy of their account data or start an account-deletion review from Settings. A deletion request has a seven-day cooling-off period so the account holder can cancel an accidental request. After that period, we delete or de-identify data we no longer need. This includes the login identity, private profile, sole-member household and property records, notifications, uploads and private message content. A shared household must be transferred before its owner can be removed.

We may retain a minimized record of quotes, completed or cancelled jobs, payments, security/audit events, disputes and legal holds where law or another permitted purpose still requires it. Company financial records may need to be retained for up to seven years. In retained records we remove direct contact details, addresses, private attachments and free text that is not required, and replace the account identifier with a one-way pseudonym. Shared records are minimized in a way that also protects the rights and records of other household members and service providers.

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our platform uses encrypted connections (HTTPS/TLS) for all data transmission. Lead data stored on our servers is access-controlled and not publicly accessible.

While we take security seriously, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.

Review and provider evidence is kept in server-only storage. Client applications cannot read or download it directly. Access is restricted to authorized operations personnel, recorded for audit, and provided only for the verification, dispute or legal purpose that requires it.

6. Cookies and analytics

Our website may use cookies and similar technologies to improve your experience, analyse site traffic, and understand how visitors use the platform. These may include analytics cookies from third-party services. You can control cookie use through your browser settings, though disabling cookies may affect site functionality.

HomeCue product analytics are off until a verified homeowner chooses to enable them in Settings. When enabled, HomeCue records a small, versioned set of product events such as a property being created, a task being completed or a quote request being started. Those events do not include addresses, contact details, messages, filenames, notes, task wording or document contents. The preference can be changed at any time.

7. Your rights: access, correction, and deletion

You can contact us to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to our legal obligations to retain certain records)
• Ask what review evidence or provider evidence we hold and request correction of an inaccurate verification record
• Use HomeCue Settings to request a portable data copy, correct account and property details, or start and cancel an account-deletion request during its cooling-off period
• Opt out of receiving marketing communications (where applicable)

To make a request, contact us at ben@ehustle.com.au. We will respond within a reasonable period and may need to confirm your identity before disclosing or changing personal information.

8. Complaints

If you believe we have handled your personal information in a way that breaches the Privacy Act or the Australian Privacy Principles, you may lodge a complaint with us at ben@ehustle.com.au. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.

9. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted to this page with an updated “last updated” date. Continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

10. Contact

For any privacy-related enquiries, please contact:
EHUSTLE PTY LTD
ABN: 21 679 259 440
Email: ben@ehustle.com.au
Queensland, Australia