Refunds & Cancellations

For homeowners

The Quote Guys platform is entirely free for homeowners. We do not charge you for submitting a quote request, receiving quotes, or using any part of the platform. There is nothing to refund.

If you have engaged a tradie directly and have a dispute about the quality or completion of their work, that is a matter between you and the tradie. We are not a party to that contract and do not have authority to issue refunds on behalf of tradies.

You can contact us if you have concerns about an introduction made through the platform. We can review the provider’s continued access to TheQuoteGuys, but we cannot decide or refund amounts charged by the provider for work performed.

For tradies: offer charges

A private job summary may be offered without charge. A tradie is charged only after choosing to accept an offer, at the fixed price shown before acceptance. The commercial terms accepted during onboarding or in the tradie app govern charges, cancellations, credits, and refunds.

Billing questions

If you believe a charge was duplicated, made in error, or does not match the terms presented when you accepted the offer, contact us with the offer or lead ID and supporting information. We will assess the request under the applicable commercial terms and Australian law. We do not promise a refund merely because a homeowner chooses another provider, does not proceed, or changes the requested scope.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights you have under Australian law that cannot be contracted out of.

Contact

For refund requests or billing queries:
EHUSTLE PTY LTD
ABN: 21 679 259 440
Email: ben@ehustle.com.au

Or use our contact form.