Terms of Service

These terms of service (“Terms”) govern your use of The Quote Guys, operated by EHUSTLE PTY LTD (ABN: 21 679 259 440), Queensland, Australia (“we”, “us”, “our”). By using our platform, you agree to these Terms. If you do not agree, please do not use the platform.

1. What TheQuoteGuys is

TheQuoteGuys is a lead generation and quote matching platform. We connect Queensland homeowners who need home services with independent service providers. We are not a tradie, do not perform the requested work, and are not a party to any contract you enter into with a provider. We do not guarantee a provider’s availability, work, pricing, licensing, insurance, or conduct.

HomeCue is our property-care workspace for recording homes and investment properties, planning recurring maintenance, storing service records and documents, receiving reminders, and starting The Quote Guys quote or preferred-tradie workflows. HomeCue helps organise information; it does not inspect a property, provide emergency monitoring, perform a valuation, or replace professional, legal, insurance, tax, tenancy or safety advice.

2. For homeowners

When you submit a quote request, you agree that:

• The information you provide is accurate and complete
• You are over 18 years of age
• You are the owner or authorised occupier of the property in question, or have authority to arrange services on behalf of the owner
• Your contact and job details may be shared with up to three suitable tradies who accept the request for the purpose of providing you with a quote
• Receiving a quote does not create any obligation to hire the tradie

The service is free for homeowners. We make no charge to you for matching you with tradies or receiving quotes.

HomeCue records and reminders

You are responsible for reviewing property facts, care-plan suggestions, due dates, task completion dates, documents and access arrangements before relying on them. Maintenance suggestions are general planning prompts based on the information available to HomeCue; requirements can differ by property, product, manufacturer, insurer, tenancy, council and law. A reminder is not confirmation that an inspection or required service has occurred.

Licensed provider estimates, market rent information and other external property insights are dated estimates, not formal valuations or guarantees. Their source, range, date, confidence and disclaimer form part of the information. HomeCue keeps these separate from values and facts you confirm. Do not use an estimate as the sole basis for a purchase, finance, insurance, tax or tenancy decision.

HomeCue is not an emergency service. If there is an immediate threat to life, safety or property, contact the appropriate emergency service or licensed professional and do not wait for a reminder, app response or quote.

3. For tradies

Tradies who receive leads through TheQuoteGuys are engaged under separate commercial terms agreed at the time of onboarding. Those terms govern payment, lead fees, and conduct requirements.

4. Reviews and evidence

A reviewer must have first-hand experience of the work and must provide a job receipt or invoice, proof of completed work, accurate job details, and an honest declaration. Reviewers grant us permission to store, moderate and publish a sanitized version of their submitted review under our review, evidence and removal policy. Private evidence, contact details and internal identifiers are not part of the public review.

The same evidence and content rules apply to every rating. Reviewers and providers must not fabricate evidence, impersonate another person, coordinate a review, conceal an incentive or conflict, publish private information, or use threats or harassment. A provider may submit a public reply and an evidence-based removal request, but cannot pay for removal or require a customer to remove genuine criticism as a condition of a remedy.

We may reject, restrict or remove material only under the published policy, including where it is not based on genuine work, identifies the wrong business, duplicates another review, contains private, abusive or unlawful material, or is affected by an undisclosed conflict. A negative opinion, disagreement, refund, repair or settlement is not by itself a removal reason. Formal legal complaints must identify the claimant, exact URL and words, alleged meaning, claimed serious harm, evidence and requested action; where the Queensland digital- intermediary process applies, we target a recorded triage decision within seven days.

5. Approved providers and website links

“Quote Guys Approved” means the provider passed the checks described on its profile at the recorded date. Checks may include business authority, relevant credentials, insurance, website control and acceptance of provider conduct terms. Approval may expire, be suspended or be revoked. It is separate from customer ratings and is not a guarantee of price, quality, availability, safety or future conduct.

An approved provider must display a visible Quote Guys relationship badge or link on the website page verified during onboarding. The provider is expressly permitted and encouraged to qualify that link with rel="sponsored" or rel="nofollow". We do not require a link that passes search-ranking credit, and link qualification does not affect approval, placement, review moderation or ratings. Provider and review pages disclose the commercial relationship and qualify outbound provider links in the same way.

6. No warranties

To the maximum extent permitted by Australian law, we make no warranties or representations that:

• The platform will be available at all times or free from errors
• A provider's circumstances or credentials have not changed after the check date, or that the provider will perform work to a particular standard
• You will receive a quote or that quotes received will be competitive

You are responsible for checking the provider, written scope, price, licences, insurance, and other credentials relevant to your job before hiring. Requirements vary by the type and value of work; verify them with the relevant authority where necessary.

7. Limitation of liability

To the maximum extent permitted by law, EHUSTLE PTY LTD is not liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of the platform or from any home services arranged through introductions made via the platform. This includes but is not limited to property damage, personal injury, economic loss, or dissatisfaction with work performed.

Where liability cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), our liability is limited to re-supplying the relevant service.

8. Your responsibilities

You must not use the platform to:

• Submit false, misleading, or fraudulent quote requests
• Harvest or scrape contact details of tradies
• Engage in spam, harassment, or abuse directed at tradies or our team
• Submit a fake review, fabricate evidence, expose private information, or manipulate ratings
• Circumvent any security or access control measures

We reserve the right to block access to the platform for any user who violates these Terms.

9. Intellectual property

All content on this website, including text, design, graphics, trade names, and code, is the property of EHUSTLE PTY LTD or its licensors. You may not reproduce, distribute, or commercially exploit any part of the platform without our written permission.

10. Governing law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland for any disputes arising under these Terms.

11. Changes to these Terms

We may update these Terms from time to time. Changes will be posted to this page with an updated “last updated” date. Continued use of the platform after changes are posted constitutes your acceptance of the updated Terms.

12. Contact

For questions about these Terms:
EHUSTLE PTY LTD
ABN: 21 679 259 440
Email: ben@ehustle.com.au
Queensland, Australia